Frequently Asked Questions
Check below for answers to popular questions. If you have a question and can’t find the answer you need please use the contact form provided to send us your question. Your questions are important to us so we will aim to reply to you as soon as possible.
No, and they never will be. Neither are any of our products made with animal by products such as beeswax or animal derived ingredients making all of our products suitable for vegans.
Yes, all our products are suitable for vegans. They are made using only natural plant and vegetable materials and contain no animal derived ingredients or animal by-products.
Whilst we do have products specifically formulated with ingredients that are suitable for sensitive skin, we would recommend carrying out a patch test prior to using any new skincare product for the first time. Apply a small amount close to the area where the product is to be used and if you experience any irritation within 24 hours you should immediately wash the test area and discontinue use of the product.
We offer a 30 day money back guarantee or exchange on receipt of a product. If you are unhappy for any reason please contact us and we will be happy to arrange a refund or exchange.
We aim to process all orders for delivery within 1 day of receipt of order. Once sent out for delivery the timeframe will depend on the country and method of delivery. UK 1st class is 1-3 days delivery and special delivery is the next working day. See here for our full list of delivery options and prices for your country.
We offer free standard delivery on all UK orders over £30 and free EU and worldwide delivery on all orders over £100. For our full list of delivery options, prices and countries that we deliver to see here.
No, you can checkout as a guest if you prefer by manually entering your details at the checkout once you have finished shopping.
The advantages of setting up an account are that your delivery details are remembered for future orders so you can shop more quickly. You can also check your order history to remind you of past orders.
No, all our products are completely free of any form of alcohol and always will be.
Our products have a shelf life of 2 years from the date of manufacture. You can find the expiry date for your individual product on the reverse label.
We recommend storing your products in a cool dry place away from direct sunlight in order to maximise the shelf life of the product.